SUPPORT
> Need help with Blackbat? Start here, or reach out directly.
// COMMON_QUESTIONS
How do I delete my account?
Open Blackbat > Profile > tap the settings icon >
Delete Account (also available as a dedicated button at the
bottom of the Profile screen). You'll be asked to type a confirmation
phrase before the deletion goes through. This permanently removes your
account, progress, streaks, and friend connections and cannot be undone.
How do I manage or cancel my subscription?
Subscriptions are billed through the App Store, so they're managed there:
open the Settings app on your iPhone > tap your name at the
top > Subscriptions > select Blackbat. You can cancel or
change your plan at any time; access continues until the end of the
current billing period.
I upgraded but it's still showing as free. What do I do?
Open Blackbat > Profile > settings icon >
Restore Purchases. This re-syncs your subscription status
from the App Store. If it still doesn't update, email us with the email
address on your Blackbat account and we'll look into it.
How do rewarded ads and hearts work?
Free accounts occasionally hit a short cooldown between question sets — you can skip it by watching a rewarded ad, or just wait it out. Blackbat Pro removes ads and cooldowns entirely, and you never lose a heart for a wrong answer.
I found a bug or have feedback.
Email us at the address above with a short description of what happened and, if possible, a screenshot. We read every message.